Warranty repairs on the equipment we supply
Warranty is one of those things nobody thinks about until it matters, and then it matters a great deal. Equipment bought from a website means a claim made to a website: forms, photographs, a courier, and a machine out of use while somebody a long way away decides whose problem it is.
When equipment we supplied fails inside its warranty, it is dealt with here. We raise it, we source the parts through the manufacturer and we do the work. You are not chasing anybody or shipping a lift across the country.
Where the equipment cannot reasonably move — which is most of it once it is bolted to a floor — the work happens on site. That is the same engineers who fitted it, which tends to shorten the conversation considerably.
It is one of the quieter reasons to buy from a dealer rather than a search result, and it is worth weighing against the twenty pounds a website saves you at the point of sale.
- On the makes we supply
- Handled by us, not by you
- Parts sourced through the manufacturer
- On site where the equipment cannot move
Ranges we do this for
Air Compressors
Piston, screw and portable, from 3hp workshop units to tandem installations.
37 products
Air Tools
Impact wrenches, drills, ratchets, shears and sanders, mostly Chicago Pneumatic.
35 products
Vehicle Lifts
Two-post, four-post and baseless lifts from two to six tonnes.
15 products
Welders
MIG welding plant and protective equipment.
2 productsWarranty Repairs — questions we get asked
What does the warranty cover?
That is set by the manufacturer and varies by machine. Ask us before you buy and we will tell you what applies to that model.
Do I deal with the manufacturer or with you?
With us. We raise the claim and source the parts through the manufacturer.
Does the equipment have to come to you?
No. Anything that cannot reasonably move is dealt with on site — see on-site repairs.
What if the equipment came from somebody else?
Their warranty is theirs to honour, but we can still repair it — see garage equipment repairs.
Our other service lines
Every one of these runs out of the Kingsland Road workshop, on equipment we supplied and on equipment we did not.
Calibration Services
Torque wrenches and equipment calibrated and certificated.
Garage Equipment Repairs
Repairs to lifts, compressors and workshop plant.
Hydraulic Repairs
Rams, pumps and hydraulic systems rebuilt.
On-site Repairs
Engineers to your workshop, so the bay is not out for long.
Tool Repairs
Air tools stripped, repaired and returned.
Warranty Repairs
Approved warranty work on the makes we supply.
Book in warranty repairs
Tell us the bay, the vehicles and what it has to lift, weigh or measure, and we will tell you what fits — and what it will cost installed, trained and certificated.
If something has stopped, ring. Breakdowns are not a form.
- Phone 0117 955 6133
- Email sales@pomphrey.com
- Open Monday–Friday, 8am–5pm
Tell us what the workshop needs.
Send an enquiry 0117 955 6133